Support/FAQ

Top Up

  • How To Cash Out?
    1. Tap Send
    2. Tap Cash Out
    3. Enter the amount to cash-out in Riel/Dollar and let the agent scan the QR Code
    4. Handover the equivalent cash to the agent and wait for a while
    5. When transaction is done, you will receive a Notification.

  • How do I request money from another Payluy user?
    1. On your Payluy Wallet Homescreen, click “Receive”
    2. Key in the amount you intend to receive in either KHR or USD
    3. A QR code will be generated
    4. Share this QR code with the other Dragonfly user via whichever platform of your choice (SMS, Telegram, email, Facebook Messenger, Instagram, etc)
    5. The other Payluy user scans the QR code upon receiving it and click 'Send'.
    6. Your Payluy wallet will be instantly topped-up with the requested amount

  • Is there a fee charge to top up my e-wallet?

    No.

  • How do I top up my Payluy Wallet?

    You can cash-in at any of our agents, partners or you can also come to our head office.

    • On your Payluy Wallet, click “Receive”
    • Key in your intended top up amount in either KHR or USD
    • The system generates a QR code
    • Let the Agent scan your QR code and your wallet will instantly topped-up!
    • Handover the equivalent cash amounts to the agent

  • Where can I find Payluy agents?

    Please refer to in-app maps page to locate agents near you.

  • Where do I cash-in/cash-out from my account?

    You can cash-in/cash-out at any of our agents, partners or you can also come to our head office.