Support/FAQ

My Account

  • How to check your account info?
    1. Tap on hamburger icon on the top left corner.
    2. Tap Settings
    3. Tap Account Info
    4. Your Account Info displays here

  • How to Change Recovery Setting?

    A. Password Maintenance

    1. Tap on the hamburger icon on the top left corner
    2. Tap Settings
    3. Tap Password Maintenance
    4. Enter and Confirm your Password​ and Tap Submit
    5. Tap Copy and paste in notes or any other app of your choice for safe keeping.
    6. Tap Ok

    B. Secret Q&A Maintenance

    1. Tap on top left corner
    2. Tap Settings
    3. Tap Secret Q&A Maintenance
    4. Choose your​​ Old & New Secret Question and enter your answer then tap Submit
    5. Tap Copy and paste in notes or any other app of your choice for safe keeping.
    6. Tap Ok

    C. Pin Maintenance

    1. Tap on top left corner
    2. Tap Settings
    3. Tap PIN Maintenance
    4. Enter your Old PIN
    5. Enter new PIN
    6. Enter your new PIN to confirm
    7. Tap Ok

  • How to update your Account information?
    1. Tap My Account
    2. Tap My Profile
    3. Tap on ????️ to edit
    4. Fill the information and tap Submit

  • How to Hide/Unhide Balance?
    1. Tap on top left corner
    2. Tap Settings
    3. Tap Hide/Unhide Balance
    4. Enter your Pin Code
    5. Your Balance is now hidden
    6. To Unhide Balance, please do the same steps.

  • How to change language?
    1. Tap on the hamburger icon on the top left corner
    2. Tap Settings
    3. Tap on Language
    4. Choose your preferred Language

  • Am I able to recover my account if I lost it / forget the PIN code?

    Yes, you are able to recover your account. You will need to re-install Payluy app, and then;

    1. Select your preferred language
    2. Select Recover Account
    3. Select your verification method
    4. You will receive a One-Time Password (OTP) on your preferred verification method. Enter your OTP
    5. Select your recovery method and enter the necessary information
    6. You have successfully recovered your account
    7. Enjoy using your account again!